Course curriculum

    1. Introduction to the Customer Experience Course

    2. Introduction to Lisa Baker

    3. What to Expect From the Course

    4. Course Method Checklist

    5. Where to Gain Support Throughout the Course

    1. Explanation of Customer Surveys

      FREE PREVIEW

    2. Ways to Gather Feedback

    3. Encouraging Survey Completion

    4. Survey Creation

    5. Survey Questions Walk Through

    6. Survey Email Example

    7. Contacting Customers

    8. The Results

    9. Written Feedback

    1. Introduction to the Method

    2. What is a Customer

    3. What is Customer Services?

    4. Customer Service Example

    5. What is Customer Excellence?

    6. What is Customer Experience?

    7. Customer Experience Worksheet

    8. Importance of the Customer Experience

    9. What is Customer Journey Mapping

    1. List & Prioritise Your Processes

    2. List of Processes Worksheet

    1. Customer Journey Mapping Template

    2. Work Through Each on the List

    1. Review Feedback from Survey

    2. Written Feedback Worksheet

About this course

  • £257.60
  • 56 lessons
  • 2.5 hours of video content

Become Customer Focused, Starting Today

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